If your business is looking for high quality support at a fixed monthly cost then the Pre-Purchased Hours support could be the answer.

Based on your anticipated monthly needs, Citcom can provide comprehensive support option which can include server maintenance (on-site or remote), user help desk, installations, upgrades or any other I.T. related support you may need.

The Pre-Purchased Hours Support offers businesses a low cost hourly rate with all the benefits of our rapid response from our highly experienced engineering team.

All at one fixed cost per month. All service requests are logged on our tracking system and hours are tracked accordingly. A monthly report is supplied detailing all work carried out along with the hours used. Any hours not used in one month can be "carried over" to the next month.

An ideal solution for businesses who don't have the time (or the inclination) to go through each and every invoice for services supplied.


  • Guaranteed Response
  • Low hourly Rate
  • Fixed Monthly Rate
  • Engineering Expertise On-Call
  • Monthly Reporting

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